Return & Refund

At The Astronomical Store, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we are here to assist you with a return, exchange, or refund, subject to the conditions outlined below.

How to Request a Return or Exchange

Currently, we do not have an automated return system on our website. However, you can contact us through the following channels:

• WhatsApp: +91 7003487673

• Email: support@theastronomicalstore.in

• Instagram/Facebook: Send us a direct message
  

General Terms & Conditions

Perfumes

• Returns, exchanges, or refunds are allowed only if the product is damaged, defective, or incorrect.

• The product must be completely unused and in its original packaging.

• Due to hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.

Clothing

• Clothing items can be returned or exchanged for a different size or product if they are unworn, unwashed, and in their original condition with all tags intact.

• Refunds are available if the above conditions are met.

Important Information

• All return, exchange, or refund requests must be made within 48 hours of delivery.

• Customers may need to ship the item back unless the issue is due to an error on our part.

• Refunds, if applicable, will be processed after verifying the returned product's condition.

For any further assistance, feel free to reach out. We appreciate your trust in The Astronomical Store and will do our best to resolve any concerns promptly